Work Submission Policy for Employees

At Quick Support, timely submission of work is crucial to maintaining our operational efficiency and delivering high-quality content to our audience. To ensure this, we have established the following policy regarding work submissions:

Work Submission Deadline

• 14-Day Deadline: All employees are required to submit their assigned work within 14 days from the date of assignment.

Consequences for Missed Deadlines

If an employee fails to submit their work within the 14-day period:

1. Termination of Contract: Quick Support reserves the right to terminate the employment of any employee who fails to meet this deadline without a valid reason.
2. Work Reset Upon Rejoining:

• If the employee is rehired or allowed to rejoin after missing the deadline, their previous progress will not be carried forward.
• The employee’s work will start from the beginning, and they will be treated as a new hire.
• Payment and compensation will be determined according to the terms set forth in the recruitment form or as per the policies for new employees.

Commitment to Accountability

This policy ensures that all employees are accountable for their work and that Quick Support can continue to meet its goals and maintain a high standard of service.

By adhering to these guidelines, we can ensure timely delivery of content, fair treatment of all employees, and the continued growth and success of Quick Support.

If you have any questions or need clarification regarding this policy, please contact Human Resources.

Compliance with Company Policies

At Quick Support, it is essential that all employees adhere to company policies and maintain a professional standard in their work. This ensures a productive and respectful environment, as well as the continued success of the company.

Adherence to Company Policies

• All employees are required to comply with the policies outlined by Quick Support, including but not limited to:
• Content policies (e.g., restrictions on religion-related media, abusive language, etc.)
• Work submission deadlines
• Professional conduct in all company-related activities

Consequences for Non-Compliance

If an employee fails to follow any company policies or disregards rules related to their work:

1. Termination of Employment: Quick Support reserves the right to terminate the employment of any employee who violates company policies.
2. Disciplinary Actions: Depending on the severity of the violation, the company may issue warnings, temporary suspension, or immediate termination.

By following these guidelines, we ensure a respectful, efficient, and professional working environment that benefits both the company and its employees.

If an employee fails to submit work on time, Quick Support reserves the right to:

• Hold or Deny Payment: Payment for delayed work may be held or denied based on the nature of the delay.
• Extended Payment Timeline: In cases where late work is accepted, payment may take up to 60 days to be credited to the employee’s bank account, starting from the date of submission, not the original deadline.

This ensures that deadlines are respected and the flow of work is maintained efficiently.

All employees of Quick Support are required to provide a valid government-issued ID card for verification purposes. Accepted forms of ID include:

• Aadhar Card
• Voter ID Card
• PAN Card

Additionally, if an employee is not residing at the address mentioned on their KYC (Know Your Customer) documents, they must also provide their current residential address for company records.

Failure to provide proper ID and address verification may result in delays in onboarding or other administrative actions. This policy ensures compliance with legal requirements and accurate employee records.

Employees engaged in chat and email processes at Quick Support are expected to adhere to strict guidelines to maintain professionalism and customer satisfaction.

Chat/Email Process Guidelines

1. Compliance with Rules: Employees must follow all chat and email rules set forth by the company. Failure to comply may result in termination of employment.
2. Understanding Customer Queries: Employees are required to:

• Carefully read and understand customer queries.
• Ensure clarity in communication to address customer needs effectively.

1. Accurate Information: Employees must not misguide customers. All responses should align with the company’s terms and conditions, and any information provided must be accurate and truthful.

Here are some common chat rules that employees should follow to ensure effective communication and maintain professionalism in the chat process:

Chat Rules for Employees

1. Professional Tone:

• Always maintain a polite and professional tone, regardless of the customer’s behavior. Avoid using slang or informal language.

1. Prompt Responses:

• Respond to customer inquiries in a timely manner to ensure a smooth and efficient experience.

1. Active Listening:

• Carefully read and understand customer queries before responding. Ensure that you address their specific concerns.

1. Clarity and Conciseness:

• Communicate clearly and concisely. Avoid jargon unless necessary, and provide straightforward answers.

1. Accuracy of Information:

• Provide accurate and truthful information. If unsure, inform the customer that you will find the correct information and follow up.

1. Confidentiality:

• Do not share any personal information about customers or other employees. Maintain confidentiality at all times.

1. No Misleading Information:

• Never mislead customers. Ensure that your responses align with company policies and terms.

1. Escalation Protocol:

• If a customer’s issue cannot be resolved in chat, follow the proper escalation procedure to ensure they receive the assistance they need.

1. Documentation:

• Document any important details of the conversation as per company policy for future reference and follow-up.

1. Feedback and Improvement:

• Be open to feedback from supervisors and strive to improve your chat skills continuously.

Here are some essential email rules that employees should follow to ensure effective communication and professionalism in the email process:

Email Rules for Employees

1. Professional Tone:

• Use a polite and professional tone in all email communications. Avoid informal language and slang.

1. Clear Subject Line:

• Write a clear and concise subject line that accurately reflects the content of the email.

1. Proper Formatting:

• Use proper formatting, including paragraphs and bullet points, to make your email easy to read.

1. Salutation and Closing:

• Begin with an appropriate salutation (e.g., “Dear [Name]”) and end with a professional closing (e.g., “Best regards,” or “Sincerely,”).

1. Accurate and Relevant Content:

• Ensure that all information provided is accurate, relevant, and aligns with company policies and terms.

1. Be Concise:

• Keep emails brief and to the point. Avoid unnecessary information and focus on the key message.

1. Review Before Sending:

• Always proofread your email for spelling and grammatical errors before hitting send. Ensure that your message is clear and professional.

1. Respect Confidentiality:

• Do not share sensitive or personal information in emails. Respect confidentiality and privacy at all times.

1. Response Time:

• Aim to respond to emails in a timely manner, ideally within 72 hours. If you need more time to gather information, acknowledge the email and inform the sender of your timeline.

1. Use of CC and BCC:
   • Use the CC (carbon copy) and BCC (blind carbon copy) fields judiciously. Only include those who need to be in the loop.
2. Attachment Etiquette:
   • If sending attachments, ensure they are relevant and appropriately named. Mention the attachments in the body of the email.
3. Follow-Up:
   • If you do not receive a response in a reasonable time frame, consider sending a polite follow-up email.

Consequences for Non-Compliance

Failure to adhere to these email rules may lead to disciplinary action, including potential termination, to maintain the professionalism and effectiveness of email communication at Quick Support.

Non-compliance with these guidelines can lead to disciplinary actions, including potential termination, to uphold the integrity and reputation of Quick Support.

Here are comprehensive rules for content creators at Quick Support to ensure originality and compliance with company standards:

Content Creation Rules for Employees

1. Originality:

• All content created must be original and not plagiarized. Employees should create their own work rather than copying or closely imitating existing content.

1. Proper Attribution:

• If you reference external sources, ensure proper attribution and permission where necessary. Always credit the original creator when using someone else’s work or ideas.

1. Intellectual Property Rights:

• Employees must respect copyright and intellectual property laws. Use of copyrighted materials without permission is strictly prohibited.

1. Relevance to Audience:

• Content should be tailored to the target audience of Quick Support. Understand the needs and preferences of your audience to create engaging and valuable content.

1. Adherence to Guidelines:

• Follow all company guidelines and standards for content creation, including formatting, tone, and style. Ensure consistency with the Quick Support brand voice.

1. Quality Assurance:

• Prioritize quality in all content produced. Check for grammatical errors, factual accuracy, and overall clarity before publishing.

1. No Offensive Material:

• Content must not include offensive, abusive, or discriminatory language or imagery. Ensure that all materials are respectful and inclusive.

1. Avoiding Sensitive Topics:

• Refrain from discussing sensitive or controversial topics that may not align with the company’s values or may provoke negative reactions.

1. Use of Company Resources:

• Utilize company resources, tools, and platforms for content creation as per company policies. Do not use personal accounts or devices for company work without permission.

1. Approval Process:
   • Submit all content for review and approval as required by company policy. Revisions may be necessary based on feedback from supervisors.
2. Timeliness:
   • Adhere to deadlines for content submission. Timely delivery is essential for maintaining workflow and meeting project goals.
3. Confidentiality:
   • Do not disclose any confidential or proprietary information about Quick Support or its clients in any content created.
4. Content Promotion:
   • Follow company protocols for promoting created content, including sharing on social media or other platforms. Ensure that all promotional materials align with company branding.
5. Training and Development:
   • Participate in ongoing training and development to stay updated on best practices for content creation, including trends and changes in the industry.

Consequences for Non-Compliance

Failure to adhere to these content creation rules may result in disciplinary actions, including potential termination. This policy is in place to protect the integrity of Quick Support and ensure high-quality, original content that meets the expectations of our audience and stakeholders.

Employees of Quick Support are strictly prohibited from using their personal name, mobile number, or personal address in any company-related work, including videos, images, or other content.

• If an address needs to be shown, employees are only allowed to use the following locations:
• New Delhi
• Delhi
• DLF Phase 3, Gurugram
• Gurugram (Formerly Gurgaon)

If an employee uses any other location or personal information without authorization, Quick Support reserves the right to cut the payment for that specific work. This ensures consistency, professionalism, and protection of personal information in all company content.

Employees at Quick Support are prohibited from using any religion-related images, songs, videos, or audio in the content created for the company.

If religious content is already present in external media:

• Images/Videos: Must be blurred to ensure they are not visible.
• Audio/Songs: Must be covered with a beep sound to censor any religious references.

Failure to comply with this policy may result in disciplinary actions, ensuring that Quick Support maintains a neutral and professional stance in all content.

Employees are strictly prohibited from using, sharing, or distributing Quick Support’s videos or data for personal use or outside the company without prior authorization. Any misuse of company content is a serious violation of policy.

In such cases:

• Legal Action: Chandigarh (India) Court will be approached to take appropriate legal action against any employee found guilty of unauthorized use or distribution of company content.

This ensures the protection of our intellectual property and the integrity of our brand.

All videos, images, thumbnails, graphics, and any other media created by an employee for Quick Support are the exclusive property of the company. The employee or creator does not have the right to make copyright claims or use the content for any personal or external purposes.

If an employee attempts to:

• File a copyright claim on content created for Quick Support.
• Use or distribute the content elsewhere without permission.

Quick Support reserves the right to take legal action against the employee, and the case will be filed in the Chandigarh (India) Court.

This policy protects Quick Support’s intellectual property and ensures that all work created under its brand remains solely for company use.

If you have any questions regarding these policies, please reach out to Human Resources.

Quick Support Management